Service Effectiveness

Signature Service: The Key to Customer Service (2 Days) improves internal and external customer service, demonstrates how to confidently satisfy all customers and maintain their satisfaction. Four distinct customer conditions serve as the framework for understanding how to best respond to each customer based on his or her condition in order to make sure each is satisfied. Signature Service gives service providers more control over the outcome of their interaction, which increases efficiency, reduces the pressure of client contacts, and increases overall professionalism and service levels throughout the organization.  Product Overview

 

Consulting With Clients (3 Days) helps technical service personnel provide business solutions for their customers. Service Representatives use models that help them quickly and fully understand the customer's business issues and personal motivations, and form productive relationships with customers operating within a specific organizational culture. They then learn to propose solutions structured in ways that move customers to take action.  Product Overview

 

Managing Signature Service (1 Day) is designed for managers, supervisors, and team leaders of service functions and all departments. It provides the critical coaching skills for managers to support their service providers-based on the Signature Service process-in successfully satisfying the needs of their customers. This approach will help the manager build a more confident and effective customer service team.  Product Overview