Greenwood Leadership Offerings

Building Relationship Versatility: Communication Styles at Work (BRV) is built around a 4-quadrant Social Styles matrix. After being profiled, participants get assigned a Social Style, an interpersonal versatility rating, and specific versatility behaviors. During the workshop they learn how to identify others’ Social Styles and based on understanding of their own and others’ style, learn to modify their own behaviors to communicate more easily and effectively with others. The Social Styles Model Value Proposition Building Relationship Versatility provides participants with results-oriented versatility skills that help them to improve their ability to work effectively with others. Individuals are better able to build productive relationships, handle conflict and create more focused and productive teams. Implemented as a flexible and integrated Human Performance Improvement (HPI) solution, Building Relationship Versatility offers practical skills and tools to help both managers and individual contributors.		Approach The HPI approach for Building Relationship Versatility allows participants to learn about Social Styles and consider where greater relationship versatility could help on the job. The skills and tools learned in the workshop can be applied during any communication long after the learning event is completed. Building Relationship Versatility can be flexibly delivered as an instructor-led program of various lengths. Classroom components can be taught by a Wilson Learning facilitator, or by an organization’s own leader-trained in-house professional. This approach enables: Face-to-face interaction among the participants and with the facilitator True-to-life practice with immediate in-person feedback The opportunity for real-time commitment to action Building Relationship Versatility has six integrated learning modules:
	Outcomes by Module
	Modules: Key Learnings Are…		Participants Will…
	The Business of Versatility How to define the importance of Versatility and the benefits it can have on work.		Recognize the importance of Versatility in personal and business success. Learn an approach for increasing effectiveness with others at work.
	Identify Style How to “read” the behavior of different people in order to accurately identify their social style. How to recognize the effect of one’s own style on others’ behavior.		Be able to accurately determine others’ Social Styles and be able to approach them in the most appropriate manner.
	Reflect on Style Expectations How to reflect on the expectations and preferences people of the different Social Styles have for those with whom they work and interact.		Describe the expectations and preferences for each style. Identify how these apply on the job. Find out how versatility is interpreted by others.
	Modify Your Behavior How to adapt working relationships with co-workers in order to meet their style expectations and preferences.		Be able to communicate persuasively with each Social Style.
	Managing Styles in Conflict How to recognize other’s back-up behavior (fight /flight responses to stress). How to describe the back-up behavior of each style and manage back-up behavior effectively.		Gain skills to effectively manage conflict. Understand how and when to use various techniques to address Fight and Flight behaviors.
	Mastering Versatility How to meet others’ needs and expectations by modifying style behaviors. How to use specific behaviors (pace, voice, body language, focus) to display greater versatility to improve relationships and obtain better results.		Be able to adapt behavior to match others’ behavior. Improve versatility to build better relationships and influence others.

The Power of Versatility

he success of an organization – whether it is business as usual or going through a merger, acquisition, or reorganization effort – depends on the ability of its people to effectively respond to change and work together.

The Power of Versatility is a reinforcement application that can be added to Wilson Learning programs such as Social Style Series or The Versatile Salesperson. The program’s modular design can be configured to meet your organization’s needs, or presented in the traditional one-day format. The learning experience is divided into seven sections and includes useful role-play activities, real-life skill applications, and modeling videos. The Power of Versatility offers participants a comprehensive review of the concepts of Social Style and versatility, and includes a personalized Versatility Profile.

(2 Days) demonstrates how to lead through change. It challenges managers to more effectively manage the change process that too often disrupts the department's efficiency, capacity, and response time. The program helps managers understand their own and their team's reactions to change and to identify steps to effectively deal with it. Managers learn how to proactively take charge of the change process and translate the chaos into productive action.

(3 Days) addresses the challenges of the dual roles of manager and leader. The program stresses the requirements of balancing the contradictions of profit and service, operations and strategy, improvement and innovation, consistency and versatility, and accountability and alignment.

(2 Days) teaches team leaders and managers how to create conditions where individuals take responsibility for the business and collaborate in implementing strategy to achieve business results. There is a need for this type of leader in organizations today so that the best and brightest employees bring success and growth to the company instead of defecting to the competition.

(2 Days) offers organizations a comprehensive and effective system for helping instill and maintain a high level of fulfillment, growth and success among employees and the entire organization.

(3 Days) provides managers with a system that can improve performance. It introduces a more effective approach to performance management and appraisal to improve productivity. Managers learn to implement an effective, ongoing performance management system, specifically: observing, documenting, setting objectives, evaluating, coaching, developing, and communicating.

(2 Days) provides a basic grounding in important supervisory skills. It is a practical, handson program that equips firstline supervisors with the skills necessary for communicating and clarifying job expectations, coaching employees, evaluating overall performance, and planning for employee development.

(1 and 2 Days) provides a process to engage in principled negotiations. Based on the concepts developed in the book Getting to Yes, by Roger Fisher and William Ury, Negotiating to Yes provides participants with an understanding of a negotiation process that supports mutually satisfying outcomes to produce equitable solutions to conflicting interests. The three modules in this course are:

(1 Day) is a program where managers learn to effectively diagnose and management abilities, motivations, and performance of the people who work for them. They will learn to identify how ready, willing and able a follower is to be successful in their job. They will discover how to minimize employee tension and frustration while mastering the skills of coaching for increased confidence, commitment and motivation.

is a (2-day) Situational Leadership® training program where managers and supervisors gain understanding of-and skill with-the fundamentals of behavior and performance.

Building Relationship Versatility

The Power of Versatility